Celebrity Cruises: I am still on the phone with choice air ,got di...
A Celebrity Cruises customer review by GetHuman user ~M. b.McDermott from November 26th, 2017
Background on ~M. b.McDermott's case
GetHuman: ~M. b.McDermott - can you tell our other Celebrity Cruises customers when your case took place?
~M. b.McDermott: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Celebrity Cruises, and if so, how?
GetHuman: And which of these common Celebrity Cruises customer issues best describes the reason you wanted to talk to them?
(Shows ~M. b.McDermott a list of common Celebrity Cruises problems)
~M. b.McDermott: "Complaint" was why I was trying to call.
~M. b.McDermott's review of Celebrity Cruises customer service
GetHuman: So how would you sum up your experience for GetHuman's Celebrity Cruises customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~M. b.McDermott: I am still on the phone with choice air ,got disconnected once am presently giving all my information again .carolina is her name she is very nice, this a terrible system . My travel agent from Hudson city travel never made our reservation with celebrity( air) it is now *:** in the afternoon & I still have no confirmation . I Started making this air reservation @ *: pm . Could a supervisor please get in touch with me?
GetHuman: Let's quantify your experience contacting Celebrity Cruises. On a scale of 1 to 5, how easy is it go get help on a Celebrity Cruises problem?
~M. b.McDermott: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~M. b.McDermott: I'd give them a three out of five on communication.
GetHuman: And what about Celebrity Cruises's ability to quickly and effectively address your problem?
~M. b.McDermott: For that I would say four out of five.
GetHuman: And finally- any advice for other Celebrity Cruises customers?
~M. b.McDermott: Call them early in the day or late. Don't forget any personal or account information you might need for Celebrity Cruises to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~M. b.McDermott taken from his Celebrity Cruises customer service problem that occurred on November 20th, 2017.