Change Healthcare: our pre-auth for patients with a certain insura...
Background on GetHuman-staffae's case
GetHuman: GetHuman-staffae - can you tell our other Change Healthcare customers when your case took place?
GetHuman-staffae: Yes I can. It was evening, on December 5th.
GetHuman: Did you reach out to Change Healthcare, and if so, how?
GetHuman: And which of these common Change Healthcare customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-staffae a list of common Change Healthcare problems)
GetHuman-staffae: "None of those really matches why I wanted to call Change Healthcare that day." was why I was trying to call.
GetHuman-staffae's review of Change Healthcare customer service
GetHuman: So how would you sum up your experience for GetHuman's Change Healthcare customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-staffae: our pre-auth for patients with a certain insurance are not going through has been happenng since beginning of ****
GetHuman: Let's quantify your experience contacting Change Healthcare. On a scale of 1 to 5, how easy is it go get help on a Change Healthcare problem?
GetHuman-staffae: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-staffae: I'd give them a five out of five on communication.
GetHuman: And what about Change Healthcare's ability to quickly and effectively address your problem?
GetHuman-staffae: For that I would say four out of five.
GetHuman: And finally- any advice for other Change Healthcare customers?
GetHuman-staffae: Call them early in the day or late. Don't forget any personal or account information you might need for Change Healthcare to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-staffae taken from his Change Healthcare customer service problem that occurred on December 5th, 2017.
Change Healthcare
5.00 of 5 stars | 6 reviews
GetHuman-staffae's Change Healthcare Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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