Charter Communications: Wow this company is terrible in both the qualit...
A Charter Communications customer review by GetHuman user ~JP from November 15th, 2017
Background on ~JP's case
GetHuman: ~JP - can you tell our other Charter Communications customers when your case took place?
~JP: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~JP a list of common Charter Communications problems)
~JP: "Pay Bill" was why I was trying to call.
~JP's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JP: Wow this company is terrible in both the quality of their product and the shockingly poor customer service. This company has mastered the art of shuffling around the issues of their poor quality of service, billing inconsistencies and their responsibility to provide the service they agree(and charge a lot) to provide. By far the worst experience I have had with any large company.*Do yourself a favor and do not get involved with this company! You will not get the service you pay for and will pay more then you ever agreed to! If you have any problem you will get the run around game until you give up like I did! When I just went to their office to speak with someone about my service problems(for the *th time this year) and I overheard * other customers in less than ** minutes with the same complaints I have and they were getting the same run around responses from the charter "*customer service reps"* that I have been getting all year!
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~JP: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JP: I'd give them a two out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~JP: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~JP: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JP taken from his Charter Communications customer service problem that occurred on November 9th, 2017.