CheaperThanDirt.com: This review reflects only the internet seller...
A CheaperThanDirt.com customer review by GetHuman user ~billy2357111317 from November 17th, 2017
Background on ~billy2357111317's case
GetHuman: ~billy2357111317 - can you tell our other CheaperThanDirt.com customers when your case took place?
~billy2357111317: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to CheaperThanDirt.com, and if so, how?
GetHuman: And which of these common CheaperThanDirt.com customer issues best describes the reason you wanted to talk to them?
(Shows ~billy2357111317 a list of common CheaperThanDirt.com problems)
~billy2357111317: "Cancel order" was why I was trying to call.
~billy2357111317's review of CheaperThanDirt.com customer service
GetHuman: So how would you sum up your experience for GetHuman's CheaperThanDirt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~billy2357111317: This review reflects only the internet seller, not the actual store in Fort Worth. I tried to buy something online, paid, but was declined. The site said it was a credit card issue involving the number. This was the very first time I'd ever had a problem using my credit card with an online merchant ever. I've bought things since then with no problems. I tried again, same error. I called, tried to order over the phone, they said the number was invalid. We checked the number four more times, the code on the back, everything. They kept telling me it was invalid. I called my bank and they said the funds were being approved on their end, that everything was as it should be, nothing shady going on, no glitches except that the merchant was refunding the money after taking it out. I asked what the problem could be, they told me that it wasn't on their end because the money was being taken out, so they didn't have a problem on their side. I called back, tried a few more times, but th
GetHuman: Let's quantify your experience contacting CheaperThanDirt.com. On a scale of 1 to 5, how easy is it go get help on a CheaperThanDirt.com problem?
~billy2357111317: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~billy2357111317: I'd give them a one out of five on communication.
GetHuman: And what about CheaperThanDirt.com's ability to quickly and effectively address your problem?
~billy2357111317: For that I would say four out of five.
GetHuman: And finally- any advice for other CheaperThanDirt.com customers?
~billy2357111317: Call them early in the day or late. Don't forget any personal or account information you might need for CheaperThanDirt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~billy2357111317 taken from his CheaperThanDirt.com customer service problem that occurred on November 14th, 2017.