Choxi: customer service should be train on how to hand...

A Choxi customer review by GetHuman user ~MARGARET Davis from November 20th, 2017

Background on ~MARGARET Davis's case

GetHuman: ~MARGARET Davis - can you tell our other Choxi customers when your case took place?
~MARGARET Davis: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Choxi, and if so, how?
~MARGARET Davis: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~MARGARET Davis a list of common Choxi problems)
~MARGARET Davis: "Overcharge/Strange charge" was why I was trying to call.

~MARGARET Davis's review of Choxi customer service

GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MARGARET Davis: customer service should be train on how to handle customers on the phone and managers should on top of this.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~MARGARET Davis: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MARGARET Davis: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~MARGARET Davis: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~MARGARET Davis: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MARGARET Davis taken from his Choxi customer service problem that occurred on November 16th, 2017.

Choxi

3.83 of 5 stars | 122 reviews

~MARGARET Davis's Choxi Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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