Choxi: my order hasn't shipped
A Choxi customer review by GetHuman user GetHuman-rileyrya from December 5th, 2017
Background on GetHuman-rileyrya's case
GetHuman: GetHuman-rileyrya - can you tell our other Choxi customers when your case took place?
GetHuman-rileyrya: Yes. It was middle of the night, on December 2nd.
GetHuman: Did you reach out to Choxi, and if so, how?
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-rileyrya a list of common Choxi problems)
GetHuman-rileyrya: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-rileyrya's review of Choxi customer service
GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-rileyrya: my order hasn't shipped
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-rileyrya: I ordered a **" sunbeam sound bar and aquagenic rechargeable shaver and accessories on the **th of october and the order has not shipped yet. I also can't open the site to get to customer service. I would just like to know if I need to go to my bank and have them do a charge back and reissue a new card or not.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
GetHuman-rileyrya: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-rileyrya: I'd give them a four out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
GetHuman-rileyrya: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
GetHuman-rileyrya: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-rileyrya taken from his Choxi customer service problem that occurred on December 2nd, 2017.