Circuit City: On phone still hold. TV was to be here today un...
A Circuit City customer review by GetHuman user GetHuman-253001 from November 26th, 2017
Background on GetHuman-253001's case
GetHuman: GetHuman-253001 - can you tell our other Circuit City customers when your case took place?
GetHuman-253001: Sure. It was evening, on November 23rd.
GetHuman: Did you reach out to Circuit City, and if so, how?
GetHuman: And which of these common Circuit City customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-253001 a list of common Circuit City problems)
GetHuman-253001: "Change order" was why I was trying to call.
GetHuman-253001's review of Circuit City customer service
GetHuman: So how would you sum up your experience for GetHuman's Circuit City customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-253001: On phone still hold. TV was to be here today until * PM. Nothing and can't reach a soul. * hours still on hold
GetHuman: Let's quantify your experience contacting Circuit City. On a scale of 1 to 5, how easy is it go get help on a Circuit City problem?
GetHuman-253001: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-253001: I'd give them a two out of five on communication.
GetHuman: And what about Circuit City's ability to quickly and effectively address your problem?
GetHuman-253001: For that I would say one out of five.
GetHuman: And finally- any advice for other Circuit City customers?
GetHuman-253001: Call them early in the day or late. Don't forget any personal or account information you might need for Circuit City to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-253001 taken from his Circuit City customer service problem that occurred on November 23rd, 2017.
Circuit City
1.00 of 5 stars | 11 reviews
GetHuman-253001's Circuit City Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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