Cisco Webex: The phone service was very helpful but it shoul...
A Cisco Webex customer review by GetHuman user ~esbview from November 20th, 2017
Background on ~esbview's case
GetHuman: ~esbview - can you tell our other Cisco Webex customers when your case took place?
~esbview: Yes. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Cisco Webex, and if so, how?
GetHuman: And which of these common Cisco Webex customer issues best describes the reason you wanted to talk to them?
(Shows ~esbview a list of common Cisco Webex problems)
~esbview: "Returns" was why I was trying to call.
~esbview's review of Cisco Webex customer service
GetHuman: So how would you sum up your experience for GetHuman's Cisco Webex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~esbview: The phone service was very helpful but it shouldn't have been necessary* the information was on the website but impossible to find.
GetHuman: Let's quantify your experience contacting Cisco Webex. On a scale of 1 to 5, how easy is it go get help on a Cisco Webex problem?
~esbview: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~esbview: I'd give them a five out of five on communication.
GetHuman: And what about Cisco Webex's ability to quickly and effectively address your problem?
~esbview: For that I would say four out of five.
GetHuman: And finally- any advice for other Cisco Webex customers?
~esbview: Call them early in the day or late. Don't forget any personal or account information you might need for Cisco Webex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~esbview taken from his Cisco Webex customer service problem that occurred on November 15th, 2017.
Cisco Webex
3.67 of 5 stars | 13 reviews
~esbview's Cisco Webex Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
5 out of 5 stars
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