Citi Cards: Awesome! Went straight to "please hold for the...
A Citi Cards customer review by GetHuman user ~kidtiffey from November 20th, 2017
Background on ~kidtiffey's case
GetHuman: ~kidtiffey - can you tell our other Citi Cards customers when your case took place?
~kidtiffey: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~kidtiffey a list of common Citi Cards problems)
~kidtiffey: "Complaint" was why I was trying to call.
~kidtiffey's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kidtiffey: Awesome! Went straight to "please hold for the next representative" - no entering your card number and listening to a robo-voice spout numbers you already know. That alone was worth * minutes of hold music. First guy had limited powers, so he bumped me to the guy above him who was able to solve my issue. This number is getting saved in my phone for sure.
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~kidtiffey: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kidtiffey: I'd give them a five out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~kidtiffey: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~kidtiffey: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kidtiffey taken from his Citi Cards customer service problem that occurred on November 14th, 2017.