Citi Cards: I called to cancel my card. Despite having it s...
A Citi Cards customer review by GetHuman user ~ChristinaT from October 29th, 2017
Background on ~ChristinaT's case
GetHuman: ~ChristinaT - can you tell our other Citi Cards customers when your case took place?
~ChristinaT: Yes. It was evening, on October 21st.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~ChristinaT a list of common Citi Cards problems)
~ChristinaT: "Setup an account" was why I was trying to call.
~ChristinaT's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ChristinaT: I called to cancel my card. Despite having it since **** my interest was still at **%. The final straw was the annual fee. I told the nice lady I wanted to cancel. She asked if it was because of the membership fee and I said yes. She didn't try to persuade me to change my mind. I did have to ask about receiving a confirmation notice and she said I will receive one in *-** business days.
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~ChristinaT: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ChristinaT: I'd give them a five out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~ChristinaT: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~ChristinaT: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ChristinaT taken from his Citi Cards customer service problem that occurred on October 21st, 2017.