Citi Cards: Pain in the neck waiting through all the prompt...

A Citi Cards customer review by GetHuman user ~Lanshim Wakwandolarajimanpur from November 16th, 2017

Background on ~Lanshim Wakwandolarajimanpur's case

GetHuman: ~Lanshim Wakwandolarajimanpur - can you tell our other Citi Cards customers when your case took place?
~Lanshim Wakwandolarajimanpur: Yup. It was late at night, on November 15th.
GetHuman: Did you reach out to Citi Cards, and if so, how?
~Lanshim Wakwandolarajimanpur: I used the 800-950-5114 number I found for on the GetHuman Citi Cards customer phone number page I was on: Citi Cards Customer Service Phone Number
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~Lanshim Wakwandolarajimanpur a list of common Citi Cards problems)
~Lanshim Wakwandolarajimanpur: "Overcharge on Account" was why I was trying to call.

~Lanshim Wakwandolarajimanpur's review of Citi Cards customer service

GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lanshim Wakwandolarajimanpur: Pain in the neck waiting through all the prompts. Indian guy - soso ENglish. Didn't think it was all that good a line. A good line would have English CSR's and low wait times.
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~Lanshim Wakwandolarajimanpur: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lanshim Wakwandolarajimanpur: I'd give them a four out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~Lanshim Wakwandolarajimanpur: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~Lanshim Wakwandolarajimanpur: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lanshim Wakwandolarajimanpur taken from his Citi Cards customer service problem that occurred on November 15th, 2017.

Citi Cards

4.54 of 5 stars | 74 reviews

~Lanshim Wakwandolarajimanpur's Citi Cards Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Citi Cards, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Citi Cards in any way.

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