Citi Cards: picked up on first ring. Person was willing an...
A Citi Cards customer review by GetHuman user ~happy customer from November 18th, 2017
Background on ~happy customer's case
GetHuman: ~happy customer - can you tell our other Citi Cards customers when your case took place?
~happy customer: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Citi Cards, and if so, how?
GetHuman: And which of these common Citi Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~happy customer a list of common Citi Cards problems)
~happy customer: "Cancel Account" was why I was trying to call.
~happy customer's review of Citi Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy customer: picked up on first ring. Person was willing and able to help even though I had an unusual issue. AMAZING!
GetHuman: Let's quantify your experience contacting Citi Cards. On a scale of 1 to 5, how easy is it go get help on a Citi Cards problem?
~happy customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy customer: I'd give them a four out of five on communication.
GetHuman: And what about Citi Cards's ability to quickly and effectively address your problem?
~happy customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Cards customers?
~happy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy customer taken from his Citi Cards customer service problem that occurred on November 16th, 2017.