Citi Simplicity: Tina was so helpful -- spoke clearly (I have he...
A Citi Simplicity customer review by GetHuman user ~dcoile from November 26th, 2017
Background on ~dcoile's case
GetHuman: ~dcoile - can you tell our other Citi Simplicity customers when your case took place?
~dcoile: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Citi Simplicity, and if so, how?
GetHuman: And which of these common Citi Simplicity customer issues best describes the reason you wanted to talk to them?
(Shows ~dcoile a list of common Citi Simplicity problems)
~dcoile: "Question" was why I was trying to call.
~dcoile's review of Citi Simplicity customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Simplicity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dcoile: Tina was so helpful -- spoke clearly (I have hearing loss), but she was so kind and answered my question immediately
GetHuman: Let's quantify your experience contacting Citi Simplicity. On a scale of 1 to 5, how easy is it go get help on a Citi Simplicity problem?
~dcoile: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dcoile: I'd give them a five out of five on communication.
GetHuman: And what about Citi Simplicity's ability to quickly and effectively address your problem?
~dcoile: For that I would say three out of five.
GetHuman: And finally- any advice for other Citi Simplicity customers?
~dcoile: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Simplicity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dcoile taken from his Citi Simplicity customer service problem that occurred on November 22nd, 2017.
Citi Simplicity
5.00 of 5 stars | 11 reviews
~dcoile's Citi Simplicity Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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