Citi Simplicity: Why when I need to contact the customer service...
A Citi Simplicity customer review by GetHuman user GetHuman-170750 from November 12th, 2017
Background on GetHuman-170750's case
GetHuman: GetHuman-170750 - can you tell our other Citi Simplicity customers when your case took place?
GetHuman-170750: Yes I can. It was evening, on November 5th.
GetHuman: Did you reach out to Citi Simplicity, and if so, how?
GetHuman: And which of these common Citi Simplicity customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-170750 a list of common Citi Simplicity problems)
GetHuman-170750: "Question" was why I was trying to call.
GetHuman-170750's review of Citi Simplicity customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Simplicity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-170750: Why when I need to contact the customer service department through the *** number do I only get promotions. This is unexceptible.
GetHuman: Let's quantify your experience contacting Citi Simplicity. On a scale of 1 to 5, how easy is it go get help on a Citi Simplicity problem?
GetHuman-170750: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-170750: I'd give them a five out of five on communication.
GetHuman: And what about Citi Simplicity's ability to quickly and effectively address your problem?
GetHuman-170750: For that I would say four out of five.
GetHuman: And finally- any advice for other Citi Simplicity customers?
GetHuman-170750: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Simplicity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-170750 taken from his Citi Simplicity customer service problem that occurred on November 5th, 2017.
Citi Simplicity
5.00 of 5 stars | 11 reviews
GetHuman-170750's Citi Simplicity Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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