Citi Student Loans: In the *st menu it gave me * option (Press * to...

A Citi Student Loans customer review by GetHuman user GetHuman-427722 from November 20th, 2017

Background on GetHuman-427722's case

GetHuman: GetHuman-427722 - can you tell our other Citi Student Loans customers when your case took place?
GetHuman-427722: Yeah. It was late at night, on November 10th.
GetHuman: Did you reach out to Citi Student Loans, and if so, how?
GetHuman-427722: I used the 800-788-3368 number I found for on the GetHuman Citi Student Loans customer phone number page I was on: Citi Student Loans Customer Service Phone Number
GetHuman: And which of these common Citi Student Loans customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-427722 a list of common Citi Student Loans problems)
GetHuman-427722: "Update account information" was why I was trying to call.

GetHuman-427722's review of Citi Student Loans customer service

GetHuman: So how would you sum up your experience for GetHuman's Citi Student Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-427722: In the *st menu it gave me * option (Press * to hear account information). Then I entered my SSN, then I pressed * twice and it connected me to a person.
GetHuman: Let's quantify your experience contacting Citi Student Loans. On a scale of 1 to 5, how easy is it go get help on a Citi Student Loans problem?
GetHuman-427722: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-427722: I'd give them a five out of five on communication.
GetHuman: And what about Citi Student Loans's ability to quickly and effectively address your problem?
GetHuman-427722: For that I would say five out of five.
GetHuman: And finally- any advice for other Citi Student Loans customers?
GetHuman-427722: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Student Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-427722 taken from his Citi Student Loans customer service problem that occurred on November 10th, 2017.

Citi Student Loans

4.00 of 5 stars | 5 reviews
Citi Student Loans ReviewsCiti Student Loans's Phone NumberAll Citi Student Loans contact info

GetHuman-427722's Citi Student Loans Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Citi Student Loans, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Citi Student Loans in any way.

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