Citi Student Loans: Terrible interest rates that jump without warni...
A Citi Student Loans customer review by GetHuman user ~Saavy from November 12th, 2017
Background on ~Saavy's case
GetHuman: ~Saavy - can you tell our other Citi Student Loans customers when your case took place?
~Saavy: Sure. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Citi Student Loans, and if so, how?
GetHuman: And which of these common Citi Student Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~Saavy a list of common Citi Student Loans problems)
~Saavy: "Request a loan" was why I was trying to call.
~Saavy's review of Citi Student Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's Citi Student Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Saavy: Terrible interest rates that jump without warnings (by * points) between semesters, terrible customer interface. The default option to repay is to put the money toward the loan with the lesser interest rate, in order to apply the payment toward the much worse one you have to deal with telephone chaos for fifteen minutes. They also make it very difficult to establish monthly electronic debits. In ten years I have never had to call anyone for a form to be mailed to me (and I had to do it three times to actually receive it), then fill it out with all the information they already have, then mail it back with a blank, voided check. This institution takes advantage of young adults who simply believe this is the way the world works.
GetHuman: Let's quantify your experience contacting Citi Student Loans. On a scale of 1 to 5, how easy is it go get help on a Citi Student Loans problem?
~Saavy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Saavy: I'd give them a five out of five on communication.
GetHuman: And what about Citi Student Loans's ability to quickly and effectively address your problem?
~Saavy: For that I would say four out of five.
GetHuman: And finally- any advice for other Citi Student Loans customers?
~Saavy: Call them early in the day or late. Don't forget any personal or account information you might need for Citi Student Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Saavy taken from his Citi Student Loans customer service problem that occurred on November 3rd, 2017.