Citibank: For prepaid card assistance only. After selecti...
A Citibank customer review by GetHuman user ~Rumpelstiltskin from November 11th, 2017
Background on ~Rumpelstiltskin's case
GetHuman: ~Rumpelstiltskin - can you tell our other Citibank customers when your case took place?
~Rumpelstiltskin: Yeah. It was afternoon, on November 7th.
GetHuman: Did you reach out to Citibank, and if so, how?
GetHuman: And which of these common Citibank customer issues best describes the reason you wanted to talk to them?
(Shows ~Rumpelstiltskin a list of common Citibank problems)
~Rumpelstiltskin: "Dispute a Charge" was why I was trying to call.
~Rumpelstiltskin's review of Citibank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citibank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rumpelstiltskin: For prepaid card assistance only. After selecting language, you must keep hitting "**" to skip to humans, it will keep saying response is not recognized but after about ** times, will put you in queue, but then will claim high call volume is causing extended wait times.
GetHuman: Let's quantify your experience contacting Citibank. On a scale of 1 to 5, how easy is it go get help on a Citibank problem?
~Rumpelstiltskin: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rumpelstiltskin: I'd give them a one out of five on communication.
GetHuman: And what about Citibank's ability to quickly and effectively address your problem?
~Rumpelstiltskin: For that I would say five out of five.
GetHuman: And finally- any advice for other Citibank customers?
~Rumpelstiltskin: Call them early in the day or late. Don't forget any personal or account information you might need for Citibank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rumpelstiltskin taken from his Citibank customer service problem that occurred on November 7th, 2017.