Citizens Bank: First things first, there is no "General Suppor...
A Citizens Bank customer review by GetHuman user ~KFC.123 from November 7th, 2017
Background on ~KFC.123's case
GetHuman: ~KFC.123 - can you tell our other Citizens Bank customers when your case took place?
~KFC.123: Yes. It was afternoon, on November 5th.
GetHuman: Did you reach out to Citizens Bank, and if so, how?
GetHuman: And which of these common Citizens Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~KFC.123 a list of common Citizens Bank problems)
~KFC.123: "Complaint" was why I was trying to call.
~KFC.123's review of Citizens Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citizens Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KFC.123: First things first, there is no "General Support" for Citizens Bank Help Line, All I wanted to know is why they charged me a Seven Dollar Check Cashing Fee for a Personal Citizens Bank Check* When I have an account with them and they never charged me before or ever asked me if I have an account with them.*Second I waited ** minutes on the phone for a live person, when they finally said they were connecting my call they hung up on me & No the call wasn't dropped.**How can their support be this terrible and they are still in business.
GetHuman: Let's quantify your experience contacting Citizens Bank. On a scale of 1 to 5, how easy is it go get help on a Citizens Bank problem?
~KFC.123: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KFC.123: I'd give them a five out of five on communication.
GetHuman: And what about Citizens Bank's ability to quickly and effectively address your problem?
~KFC.123: For that I would say three out of five.
GetHuman: And finally- any advice for other Citizens Bank customers?
~KFC.123: Call them early in the day or late. Don't forget any personal or account information you might need for Citizens Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KFC.123 taken from his Citizens Bank customer service problem that occurred on November 5th, 2017.