Citizens Bank: I called because I could not get on to the webs...
A Citizens Bank customer review by GetHuman user ~CarolKlu from November 14th, 2017
Background on ~CarolKlu's case
GetHuman: ~CarolKlu - can you tell our other Citizens Bank customers when your case took place?
~CarolKlu: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Citizens Bank, and if so, how?
GetHuman: And which of these common Citizens Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~CarolKlu a list of common Citizens Bank problems)
~CarolKlu: "Complaint" was why I was trying to call.
~CarolKlu's review of Citizens Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citizens Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CarolKlu: I called because I could not get on to the website and view my banking information. There were no choices for a live operator. I kept hitting ** and finally got a rep. This number is actually for the credit card side. The rep transferred me to the Online Banking Dept. This rep just told me the site is down. No further info available.
GetHuman: Let's quantify your experience contacting Citizens Bank. On a scale of 1 to 5, how easy is it go get help on a Citizens Bank problem?
~CarolKlu: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CarolKlu: I'd give them a five out of five on communication.
GetHuman: And what about Citizens Bank's ability to quickly and effectively address your problem?
~CarolKlu: For that I would say three out of five.
GetHuman: And finally- any advice for other Citizens Bank customers?
~CarolKlu: Call them early in the day or late. Don't forget any personal or account information you might need for Citizens Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CarolKlu taken from his Citizens Bank customer service problem that occurred on November 8th, 2017.