Citizens Bank: Worst customer service I've seen from any bank...
A Citizens Bank customer review by GetHuman user ~Skaith from November 3rd, 2017
Background on ~Skaith's case
GetHuman: ~Skaith - can you tell our other Citizens Bank customers when your case took place?
~Skaith: Yes I can. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Citizens Bank, and if so, how?
GetHuman: And which of these common Citizens Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Skaith a list of common Citizens Bank problems)
~Skaith: "Question" was why I was trying to call.
~Skaith's review of Citizens Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Citizens Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skaith: Worst customer service I've seen from any bank I've ever dealt with. The corporate blamed the issue on the local bank, the local bank blamed it on corporate.
GetHuman: Let's quantify your experience contacting Citizens Bank. On a scale of 1 to 5, how easy is it go get help on a Citizens Bank problem?
~Skaith: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skaith: I'd give them a four out of five on communication.
GetHuman: And what about Citizens Bank's ability to quickly and effectively address your problem?
~Skaith: For that I would say three out of five.
GetHuman: And finally- any advice for other Citizens Bank customers?
~Skaith: Call them early in the day or late. Don't forget any personal or account information you might need for Citizens Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skaith taken from his Citizens Bank customer service problem that occurred on October 27th, 2017.