Citizenship and Immigration Canada: I've been trying to call them all week using th...
A Citizenship and Immigration Canada customer review by GetHuman user GetHuman-350450 from November 11th, 2017
Background on GetHuman-350450's case
GetHuman: GetHuman-350450 - can you tell our other Citizenship and Immigration Canada customers when your case took place?
GetHuman-350450: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to Citizenship and Immigration Canada, and if so, how?
GetHuman: And which of these common Citizenship and Immigration Canada customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350450 a list of common Citizenship and Immigration Canada problems)
GetHuman-350450: "Complaint" was why I was trying to call.
GetHuman-350450's review of Citizenship and Immigration Canada customer service
GetHuman: So how would you sum up your experience for GetHuman's Citizenship and Immigration Canada customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350450: I've been trying to call them all week using the number on their website. However, as soon as I get to the point where they connect me with an agent, I get a message saying all of their lines are busy, and they hang up on me. The tips on gethuman did connect me right away, but I still got the "sorry, we're busy" message and the system hung up on me.
GetHuman: Let's quantify your experience contacting Citizenship and Immigration Canada. On a scale of 1 to 5, how easy is it go get help on a Citizenship and Immigration Canada problem?
GetHuman-350450: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350450: I'd give them a one out of five on communication.
GetHuman: And what about Citizenship and Immigration Canada's ability to quickly and effectively address your problem?
GetHuman-350450: For that I would say two out of five.
GetHuman: And finally- any advice for other Citizenship and Immigration Canada customers?
GetHuman-350450: Call them early in the day or late. Don't forget any personal or account information you might need for Citizenship and Immigration Canada to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350450 taken from his Citizenship and Immigration Canada customer service problem that occurred on November 8th, 2017.