Clear: The device fell apart after barely * months of...
A Clear customer review by GetHuman user GetHuman-206023 from November 6th, 2017
Background on GetHuman-206023's case
GetHuman: GetHuman-206023 - can you tell our other Clear customers when your case took place?
GetHuman-206023: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Clear, and if so, how?
GetHuman: And which of these common Clear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-206023 a list of common Clear problems)
GetHuman-206023: "Technical support" was why I was trying to call.
GetHuman-206023's review of Clear customer service
GetHuman: So how would you sum up your experience for GetHuman's Clear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-206023: The device fell apart after barely * months of use. I was consistenly knocked off the internet while in my work website. I was going to stick with it but then after a ** minute wait was told I had to pay $** for another device. So I called to cancel. Another ** minutes of waiting and this time I really could not understand a word the woman was saying. What a colossal waste of time! Clear is cheap and you do get what you pay for and LESS.
GetHuman: Let's quantify your experience contacting Clear. On a scale of 1 to 5, how easy is it go get help on a Clear problem?
GetHuman-206023: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-206023: I'd give them a two out of five on communication.
GetHuman: And what about Clear's ability to quickly and effectively address your problem?
GetHuman-206023: For that I would say one out of five.
GetHuman: And finally- any advice for other Clear customers?
GetHuman-206023: Call them early in the day or late. Don't forget any personal or account information you might need for Clear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-206023 taken from his Clear customer service problem that occurred on November 5th, 2017.