ComEd: I got billed $*** because the moron read the wr...

A ComEd customer review by GetHuman user GetHuman-156532 from November 1st, 2017

Background on GetHuman-156532's case

GetHuman: GetHuman-156532 - can you tell our other ComEd customers when your case took place?
GetHuman-156532: Yeah. It was evening, on October 23rd.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman-156532: I used the 800-334-7661 number I found for on the GetHuman ComEd customer phone number page I was on: ComEd Customer Service Phone Number
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-156532 a list of common ComEd problems)
GetHuman-156532: "Cancel service" was why I was trying to call.

GetHuman-156532's review of ComEd customer service

GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-156532: I got billed $*** because the moron read the wrong meter. **So they take the money from my account, my account gets overdrawn, I call twice the day the money is taken out of my account. First time I am on hold for ** min. Nobody responds. After five (*) minutes I am on hold for ** min., a lady answers and says she needs the reading, I say I am in my car, Can I call you back in ** with the reading. I call back in **, guess what" offices are closed: It wasn't * o'clock but what the heck.!!!*Call back again, waith on hold for ** min., a girl answers, voids my bill but said that if I want a refund I need to talk to the supervisor, so I wait on hold for ONE HOUR AND ** MINUTES, yes people...and the supervisor finally picks up and say I need to call back on Friday to request the refund because I need to wait for the payment from my bank to clear. YOU HAVE GOT TO BE KIDDING ME....This while my *** is sitting in Comed account because a moron couldn't read a meter....and it's my fault the super
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
GetHuman-156532: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-156532: I'd give them a five out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
GetHuman-156532: For that I would say five out of five.
GetHuman: And finally- any advice for other ComEd customers?
GetHuman-156532: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-156532 taken from his ComEd customer service problem that occurred on October 23rd, 2017.

ComEd

3.80 of 5 stars | 38 reviews

GetHuman-156532's ComEd Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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