ComEd: It stinks. Customer service people were rude a...
A ComEd customer review by GetHuman user ~Disneynut52 from November 11th, 2017
Background on ~Disneynut52's case
GetHuman: ~Disneynut52 - can you tell our other ComEd customers when your case took place?
~Disneynut52: Yes. It was afternoon, on November 2nd.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows ~Disneynut52 a list of common ComEd problems)
~Disneynut52: "Change appointment" was why I was trying to call.
~Disneynut52's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disneynut52: It stinks. Customer service people were rude and completely unsympathetic. One even said we will get there when we get there. In the background noise we there was so much laughing and goofing around that I could not hear the responses of my service rep. When I called them on the background noise and asked if they though the outage situation was funny she laughed. Disgusted. I think all com Ed execs should have to have their power cut off for a ** to ** hour period with no access to generators and deal with their customer service people. Maybe then customer service will be ome a priority
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
~Disneynut52: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disneynut52: I'd give them a three out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
~Disneynut52: For that I would say two out of five.
GetHuman: And finally- any advice for other ComEd customers?
~Disneynut52: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disneynut52 taken from his ComEd customer service problem that occurred on November 2nd, 2017.