ComEd: Terrible customer service rep. Not only was sh...
A ComEd customer review by GetHuman user GetHuman-6910 from November 21st, 2017
Background on GetHuman-6910's case
GetHuman: GetHuman-6910 - can you tell our other ComEd customers when your case took place?
GetHuman-6910: Yes I can. It was evening, on November 17th.
GetHuman: Did you reach out to ComEd, and if so, how?
GetHuman: And which of these common ComEd customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-6910 a list of common ComEd problems)
GetHuman-6910: "Complaint" was why I was trying to call.
GetHuman-6910's review of ComEd customer service
GetHuman: So how would you sum up your experience for GetHuman's ComEd customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-6910: Terrible customer service rep. Not only was she very abrupt, but she was unable to answer my question about starting new service. I was just looking for a date two weeks in the future to turn my service on. She couldn't do that for me. I was told I had to travel ** minutes to a physical office location to do that!!!!!
GetHuman: Let's quantify your experience contacting ComEd. On a scale of 1 to 5, how easy is it go get help on a ComEd problem?
GetHuman-6910: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-6910: I'd give them a two out of five on communication.
GetHuman: And what about ComEd's ability to quickly and effectively address your problem?
GetHuman-6910: For that I would say five out of five.
GetHuman: And finally- any advice for other ComEd customers?
GetHuman-6910: Call them early in the day or late. Don't forget any personal or account information you might need for ComEd to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-6910 taken from his ComEd customer service problem that occurred on November 17th, 2017.