Comcast - Xfinity Home Security Systems: I never even received a response. My wait was A...
A Comcast - Xfinity Home Security Systems customer review by GetHuman user ~Aesthemic from November 28th, 2017
Background on ~Aesthemic's case
GetHuman: ~Aesthemic - can you tell our other Comcast - Xfinity Home Security Systems customers when your case took place?
~Aesthemic: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Comcast - Xfinity Home Security Systems, and if so, how?
GetHuman: And which of these common Comcast - Xfinity Home Security Systems customer issues best describes the reason you wanted to talk to them?
(Shows ~Aesthemic a list of common Comcast - Xfinity Home Security Systems problems)
~Aesthemic: "Update account information" was why I was trying to call.
~Aesthemic's review of Comcast - Xfinity Home Security Systems customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast - Xfinity Home Security Systems customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Aesthemic: I never even received a response. My wait was ACTUALLY *** minutes AND I was disconnected by the chat before I ever received any assistance or communication.
GetHuman: Let's quantify your experience contacting Comcast - Xfinity Home Security Systems. On a scale of 1 to 5, how easy is it go get help on a Comcast - Xfinity Home Security Systems problem?
~Aesthemic: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Aesthemic: I'd give them a one out of five on communication.
GetHuman: And what about Comcast - Xfinity Home Security Systems's ability to quickly and effectively address your problem?
~Aesthemic: For that I would say two out of five.
GetHuman: And finally- any advice for other Comcast - Xfinity Home Security Systems customers?
~Aesthemic: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast - Xfinity Home Security Systems to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Aesthemic taken from his Comcast - Xfinity Home Security Systems customer service problem that occurred on November 23rd, 2017.
Comcast - Xfinity Home Security Systems
1.00 of 5 stars | 18 reviews
~Aesthemic's Comcast - Xfinity Home Security Systems Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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