Comcast: * hours on the phone..they continued to tell me...
A Comcast customer review by GetHuman user ~throw phone thru wall from November 24th, 2017
Background on ~throw phone thru wall's case
GetHuman: ~throw phone thru wall - can you tell our other Comcast customers when your case took place?
~throw phone thru wall: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~throw phone thru wall a list of common Comcast problems)
~throw phone thru wall: "Pay bill" was why I was trying to call.
~throw phone thru wall's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~throw phone thru wall: * hours on the phone..they continued to tell me I don't have service at my house. yet I have full triple play and ***mbs internet...they argued that it was impossible..yet I was watching it as I was talking to the dip wads... I called to upgrade to x*... morons... after * hours nothing was accomplished.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~throw phone thru wall: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~throw phone thru wall: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~throw phone thru wall: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~throw phone thru wall: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~throw phone thru wall taken from his Comcast customer service problem that occurred on November 16th, 2017.