Comcast: All I have done so far is place the complaint...

A Comcast customer review by GetHuman user ~Power of Atty from November 23rd, 2017

Background on ~Power of Atty's case

GetHuman: ~Power of Atty - can you tell our other Comcast customers when your case took place?
~Power of Atty: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Comcast, and if so, how?
~Power of Atty: I used the 800-266-2278 number I found for on the GetHuman Comcast customer phone number page I was on: Comcast Customer Service Phone Number
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Power of Atty a list of common Comcast problems)
~Power of Atty: "Service Outage" was why I was trying to call.

~Power of Atty's review of Comcast customer service

GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Power of Atty: All I have done so far is place the complaint. But Courtney(who took my call) was very polite, professional, and most importantly knowledgeable. All of which the Comcast call center reps have not a clue of how to do!! Now I wait to see how long it takes for a caseworker to call me back.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Power of Atty: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Power of Atty: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Power of Atty: For that I would say five out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Power of Atty: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Power of Atty taken from his Comcast customer service problem that occurred on November 15th, 2017.

Comcast

1.97 of 5 stars | 1979 reviews

~Power of Atty's Comcast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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