Comcast: I've been with Xfinity for * years, after those...
A Comcast customer review by GetHuman user ~Barbara Sotomayor from November 26th, 2017
Background on ~Barbara Sotomayor's case
GetHuman: ~Barbara Sotomayor - can you tell our other Comcast customers when your case took place?
~Barbara Sotomayor: Yes. It was evening, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara Sotomayor a list of common Comcast problems)
~Barbara Sotomayor: "Streaming or Download Trouble" was why I was trying to call.
~Barbara Sotomayor's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara Sotomayor: I've been with Xfinity for * years, after those * years I noticed I have been billed the wrong amount every month which means they were charging me more than what I should have actually paid. They disabled my Internet and TV for no reason. They found out that I live in a rich home so ever since that they started charging me more which is a bit odd, I sued them and my next court appearance is next week.
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Barbara Sotomayor: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara Sotomayor: I'd give them a five out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Barbara Sotomayor: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Barbara Sotomayor: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara Sotomayor taken from his Comcast customer service problem that occurred on November 17th, 2017.