In November I found that Comcast did not discon...
A Comcast customer review by GetHuman user ~LOSING MY MIND WITH COMCAST !! from November 25th, 2017
Background on ~LOSING MY MIND WITH COMCAST !!'s case
GetHuman: ~LOSING MY MIND WITH COMCAST !! - can you tell our other Comcast customers when your case took place?
~LOSING MY MIND WITH COMCAST !!: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~LOSING MY MIND WITH COMCAST !! a list of common Comcast problems)
~LOSING MY MIND WITH COMCAST !!: "Change plan" was why I was trying to call.
~LOSING MY MIND WITH COMCAST !!'s review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LOSING MY MIND WITH COMCAST !!: In November I found that Comcast did not disconnect my service from ****. I have been trying for two months to straighten it out. I have talked to ** people and three supervisors did not call me back . I was called by a collection agency today . they say I owe $***????STOP THIS CRAZY MADNESS!!!!!I need HELP!!!!!WORST customer cable company in the world!!!!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~LOSING MY MIND WITH COMCAST !!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LOSING MY MIND WITH COMCAST !!: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~LOSING MY MIND WITH COMCAST !!: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~LOSING MY MIND WITH COMCAST !!: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LOSING MY MIND WITH COMCAST !! taken from his Comcast customer service problem that occurred on November 17th, 2017.