Comcast: Oh, it worked perfectly: I followed the directi...
A Comcast customer review by GetHuman user ~Bbn Bob from November 25th, 2017
Background on ~Bbn Bob's case
GetHuman: ~Bbn Bob - can you tell our other Comcast customers when your case took place?
~Bbn Bob: Sure. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Bbn Bob a list of common Comcast problems)
~Bbn Bob: "Setup service" was why I was trying to call.
~Bbn Bob's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bbn Bob: Oh, it worked perfectly: I followed the directions and as soon as I hit the last "*" a human being answered.**If you already have an account with them, have your account number ready when you call- otherwise, you have to give them your social.**I got a great lady: friendly and very helpful. I wanted to know about options for tv service and how much I'd have to pay to get what I want. There are so many choices that after a while my head was spinning, and I told her I'd digest everything -that's why I haven't rated Quality Of Communication any higher. Not her fault, and certainly not GetHuman's.**This is about the fifth time I've used GH, and every time it's been spot on. What a terrific service!
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Bbn Bob: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bbn Bob: I'd give them a two out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Bbn Bob: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Bbn Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bbn Bob taken from his Comcast customer service problem that occurred on November 22nd, 2017.