Comcast: You have the VERY BEST customer service respons...
A Comcast customer review by GetHuman user ~Susan MN from November 23rd, 2017
Background on ~Susan MN's case
GetHuman: ~Susan MN - can you tell our other Comcast customers when your case took place?
~Susan MN: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Comcast, and if so, how?
GetHuman: And which of these common Comcast customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan MN a list of common Comcast problems)
~Susan MN: "Update account information" was why I was trying to call.
~Susan MN's review of Comcast customer service
GetHuman: So how would you sum up your experience for GetHuman's Comcast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan MN: You have the VERY BEST customer service response of a general services. VERIZON is despicable*horrible.. So keep up the good job, I spoke with a Sonji (spelling?) and Maria. Wonderful to work with. Thanks Again....*Kindest Regards*Suzanne Siem
GetHuman: Let's quantify your experience contacting Comcast. On a scale of 1 to 5, how easy is it go get help on a Comcast problem?
~Susan MN: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan MN: I'd give them a one out of five on communication.
GetHuman: And what about Comcast's ability to quickly and effectively address your problem?
~Susan MN: For that I would say one out of five.
GetHuman: And finally- any advice for other Comcast customers?
~Susan MN: Call them early in the day or late. Don't forget any personal or account information you might need for Comcast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan MN taken from his Comcast customer service problem that occurred on November 18th, 2017.