Commerce Bank: had no problem getting a person on the line but...
A Commerce Bank customer review by GetHuman user ~Lucyalice from November 26th, 2017
Background on ~Lucyalice's case
GetHuman: ~Lucyalice - can you tell our other Commerce Bank customers when your case took place?
~Lucyalice: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Commerce Bank, and if so, how?
GetHuman: And which of these common Commerce Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucyalice a list of common Commerce Bank problems)
~Lucyalice: "Complaint" was why I was trying to call.
~Lucyalice's review of Commerce Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Commerce Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucyalice: had no problem getting a person on the line but she was stupid. Tried to claim that I had insufficient funds in my account when I was looking at my account online that showed sufficient funds. Put me on hold for about ** min then hung up on me.
GetHuman: Let's quantify your experience contacting Commerce Bank. On a scale of 1 to 5, how easy is it go get help on a Commerce Bank problem?
~Lucyalice: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucyalice: I'd give them a three out of five on communication.
GetHuman: And what about Commerce Bank's ability to quickly and effectively address your problem?
~Lucyalice: For that I would say one out of five.
GetHuman: And finally- any advice for other Commerce Bank customers?
~Lucyalice: Call them early in the day or late. Don't forget any personal or account information you might need for Commerce Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucyalice taken from his Commerce Bank customer service problem that occurred on November 23rd, 2017.
Commerce Bank
1.00 of 5 stars | 3 reviews
~Lucyalice's Commerce Bank Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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