Commonwealth Bank: I spend much of each year in Paris, where I dis...
A Commonwealth Bank customer review by GetHuman user ~Pete Finlayson from November 4th, 2017
Background on ~Pete Finlayson's case
GetHuman: ~Pete Finlayson - can you tell our other Commonwealth Bank customers when your case took place?
~Pete Finlayson: Sure. It was middle of the night, on October 26th.
GetHuman: Did you reach out to Commonwealth Bank, and if so, how?
GetHuman: And which of these common Commonwealth Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Pete Finlayson a list of common Commonwealth Bank problems)
~Pete Finlayson: "Complaint" was why I was trying to call.
~Pete Finlayson's review of Commonwealth Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Commonwealth Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pete Finlayson: I spend much of each year in Paris, where I discovered repeated frauds last year. Your agent was unhelpful to the point of rudeness, cancelled my card and froze my account, causing endless embarrassment. The lost funds were repaid, but the damage lingers in two lawyers who are now suing me.*I regard the CBA as the root of my trouble, with security lapses that have since happened yet again. CBA security is a joke and you have no right to be in the banking business until you get serious with this endless succession of fraud.
GetHuman: Let's quantify your experience contacting Commonwealth Bank. On a scale of 1 to 5, how easy is it go get help on a Commonwealth Bank problem?
~Pete Finlayson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pete Finlayson: I'd give them a two out of five on communication.
GetHuman: And what about Commonwealth Bank's ability to quickly and effectively address your problem?
~Pete Finlayson: For that I would say three out of five.
GetHuman: And finally- any advice for other Commonwealth Bank customers?
~Pete Finlayson: Call them early in the day or late. Don't forget any personal or account information you might need for Commonwealth Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pete Finlayson taken from his Commonwealth Bank customer service problem that occurred on October 26th, 2017.