Commonwealth Bank: Very very VERY difficult bank to deal with if t...
A Commonwealth Bank customer review by GetHuman user ~Mike from November 22nd, 2017
Background on ~Mike's case
GetHuman: ~Mike - can you tell our other Commonwealth Bank customers when your case took place?
~Mike: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Commonwealth Bank, and if so, how?
GetHuman: And which of these common Commonwealth Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike a list of common Commonwealth Bank problems)
~Mike: "Question" was why I was trying to call.
~Mike's review of Commonwealth Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Commonwealth Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike: Very very VERY difficult bank to deal with if travelling overseas. Bank will leave you standed with complicated pin systems being sent to mbile phone to access money etc. They don't care I you can't access your own money that they hold but they don't mind makig money out of you! Terrible services while overseas
GetHuman: Let's quantify your experience contacting Commonwealth Bank. On a scale of 1 to 5, how easy is it go get help on a Commonwealth Bank problem?
~Mike: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike: I'd give them a five out of five on communication.
GetHuman: And what about Commonwealth Bank's ability to quickly and effectively address your problem?
~Mike: For that I would say four out of five.
GetHuman: And finally- any advice for other Commonwealth Bank customers?
~Mike: Call them early in the day or late. Don't forget any personal or account information you might need for Commonwealth Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike taken from his Commonwealth Bank customer service problem that occurred on November 20th, 2017.