Continental Airlines: Fran Smith, your agent called back after ** min...

A Continental Airlines customer review by GetHuman user ~Lucie Black from November 6th, 2017

Background on ~Lucie Black's case

GetHuman: ~Lucie Black - can you tell our other Continental Airlines customers when your case took place?
~Lucie Black: Sure. It was afternoon, on October 30th.
GetHuman: Did you reach out to Continental Airlines, and if so, how?
~Lucie Black: I used the 800-864-8331 number I found for on the GetHuman Continental Airlines customer phone number page I was on: Continental Airlines Customer Service Phone Number
GetHuman: And which of these common Continental Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucie Black a list of common Continental Airlines problems)
~Lucie Black: "Make a booking" was why I was trying to call.

~Lucie Black's review of Continental Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Continental Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucie Black: Fran Smith, your agent called back after ** minutes. She could not have been more helpful. Ten points on the blackboard of life to her and Continental for choosing such capable personnel. Lucie Black
GetHuman: Let's quantify your experience contacting Continental Airlines. On a scale of 1 to 5, how easy is it go get help on a Continental Airlines problem?
~Lucie Black: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucie Black: I'd give them a five out of five on communication.
GetHuman: And what about Continental Airlines's ability to quickly and effectively address your problem?
~Lucie Black: For that I would say five out of five.
GetHuman: And finally- any advice for other Continental Airlines customers?
~Lucie Black: Call them early in the day or late. Don't forget any personal or account information you might need for Continental Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucie Black taken from his Continental Airlines customer service problem that occurred on October 30th, 2017.

Continental Airlines

3.67 of 5 stars | 22 reviews

~Lucie Black's Continental Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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