CoolPad: Didn't put
A CoolPad customer review by GetHuman user GetHuman-alicepet from December 5th, 2017
Background on GetHuman-alicepet's case
GetHuman: GetHuman-alicepet - can you tell our other CoolPad customers when your case took place?
GetHuman-alicepet: Sure. It was late at night, on November 27th.
GetHuman: Did you reach out to CoolPad, and if so, how?
GetHuman: And which of these common CoolPad customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-alicepet a list of common CoolPad problems)
GetHuman-alicepet: "Change Plan" was why I was trying to call.
GetHuman-alicepet's review of CoolPad customer service
GetHuman: So how would you sum up your experience for GetHuman's CoolPad customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-alicepet: Didn't put
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-alicepet: Didn't put my minutes on my phone.They say I'm with another service,not true.
GetHuman: Let's quantify your experience contacting CoolPad. On a scale of 1 to 5, how easy is it go get help on a CoolPad problem?
GetHuman-alicepet: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-alicepet: I'd give them a two out of five on communication.
GetHuman: And what about CoolPad's ability to quickly and effectively address your problem?
GetHuman-alicepet: For that I would say three out of five.
GetHuman: And finally- any advice for other CoolPad customers?
GetHuman-alicepet: Call them early in the day or late. Don't forget any personal or account information you might need for CoolPad to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-alicepet taken from his CoolPad customer service problem that occurred on November 27th, 2017.
CoolPad
3.40 of 5 stars | 64 reviews
GetHuman-alicepet's CoolPad Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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