Covered California: I WAITED FOR AN HOUR, WAS TREATED AS IF I WAS A...
A Covered California customer review by GetHuman user ~LIANNA from November 23rd, 2017
Background on ~LIANNA's case
GetHuman: ~LIANNA - can you tell our other Covered California customers when your case took place?
~LIANNA: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Covered California, and if so, how?
GetHuman: And which of these common Covered California customer issues best describes the reason you wanted to talk to them?
(Shows ~LIANNA a list of common Covered California problems)
~LIANNA: "Claims" was why I was trying to call.
~LIANNA's review of Covered California customer service
GetHuman: So how would you sum up your experience for GetHuman's Covered California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LIANNA: I WAITED FOR AN HOUR, WAS TREATED AS IF I WAS A PEST, THE OPERATOR WAS SHORT AND WANTED OFF THE PHONE, NOW I AM ON HOLD AGAIN, JUST TO GET A CSR THAT LIKES THEIR JOB.. I HATE MY LOW BUDGET COVERAGE AND NEED HELP
GetHuman: Let's quantify your experience contacting Covered California. On a scale of 1 to 5, how easy is it go get help on a Covered California problem?
~LIANNA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LIANNA: I'd give them a five out of five on communication.
GetHuman: And what about Covered California's ability to quickly and effectively address your problem?
~LIANNA: For that I would say three out of five.
GetHuman: And finally- any advice for other Covered California customers?
~LIANNA: Call them early in the day or late. Don't forget any personal or account information you might need for Covered California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LIANNA taken from his Covered California customer service problem that occurred on November 18th, 2017.