Very frustrating. Covered California has a very...
A Covered California customer review by GetHuman user GetHuman-joshuaj4 from November 30th, 2017
Background on GetHuman-joshuaj4's case
GetHuman: GetHuman-joshuaj4 - can you tell our other Covered California customers when your case took place?
GetHuman-joshuaj4: Sure. It was morning, on November 29th.
GetHuman: Did you reach out to Covered California, and if so, how?
GetHuman: And which of these common Covered California customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joshuaj4 a list of common Covered California problems)
GetHuman-joshuaj4: "Find a provider" was why I was trying to call.
GetHuman-joshuaj4's review of Covered California customer service
GetHuman: So how would you sum up your experience for GetHuman's Covered California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joshuaj4: Very frustrating. Covered California has a very confusing phone tree (as of *******). **I had a question while applying for health insurance. The Covered California site tells you to call *-***-***-**** with questions. But once connected, the phone system doesn't give the caller with any clear options that will connect them with a human. **I lucked out and was put through to a human because I waited too long trying to decide what to do after the system presented me with several useless options. It seems that if you wait, you WILL in fact be put through to an agent.
GetHuman: Let's quantify your experience contacting Covered California. On a scale of 1 to 5, how easy is it go get help on a Covered California problem?
GetHuman-joshuaj4: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joshuaj4: I'd give them a three out of five on communication.
GetHuman: And what about Covered California's ability to quickly and effectively address your problem?
GetHuman-joshuaj4: For that I would say five out of five.
GetHuman: And finally- any advice for other Covered California customers?
GetHuman-joshuaj4: Call them early in the day or late. Don't forget any personal or account information you might need for Covered California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joshuaj4 taken from his Covered California customer service problem that occurred on November 29th, 2017.