Covered California: Very polite telephone service, but not thorough...
A Covered California customer review by GetHuman user ~The working poor, temporarily from November 25th, 2017
Background on ~The working poor, temporarily 's case
GetHuman: ~The working poor, temporarily - can you tell our other Covered California customers when your case took place?
~The working poor, temporarily : Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Covered California, and if so, how?
GetHuman: And which of these common Covered California customer issues best describes the reason you wanted to talk to them?
(Shows ~The working poor, temporarily a list of common Covered California problems)
~The working poor, temporarily : "Claims" was why I was trying to call.
~The working poor, temporarily 's review of Covered California customer service
GetHuman: So how would you sum up your experience for GetHuman's Covered California customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~The working poor, temporarily : Very polite telephone service, but not thoroughly knowledgable about categories of treatment covered as "preventative" care in ob-gyn.
GetHuman: Let's quantify your experience contacting Covered California. On a scale of 1 to 5, how easy is it go get help on a Covered California problem?
~The working poor, temporarily : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~The working poor, temporarily : I'd give them a two out of five on communication.
GetHuman: And what about Covered California's ability to quickly and effectively address your problem?
~The working poor, temporarily : For that I would say five out of five.
GetHuman: And finally- any advice for other Covered California customers?
~The working poor, temporarily : Call them early in the day or late. Don't forget any personal or account information you might need for Covered California to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~The working poor, temporarily taken from his Covered California customer service problem that occurred on November 22nd, 2017.