Craftsman: This is for managemylife.com for service repair...
A Craftsman customer review by GetHuman user GetHuman-399317 from November 23rd, 2017
Background on GetHuman-399317's case
GetHuman: GetHuman-399317 - can you tell our other Craftsman customers when your case took place?
GetHuman-399317: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Craftsman, and if so, how?
GetHuman: And which of these common Craftsman customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399317 a list of common Craftsman problems)
GetHuman-399317: "Complaint" was why I was trying to call.
GetHuman-399317's review of Craftsman customer service
GetHuman: So how would you sum up your experience for GetHuman's Craftsman customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399317: This is for managemylife.com for service repair appoints. I work at Sears HTS and need the * for direct advertising in Craftsman.
GetHuman: Let's quantify your experience contacting Craftsman. On a scale of 1 to 5, how easy is it go get help on a Craftsman problem?
GetHuman-399317: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399317: I'd give them a one out of five on communication.
GetHuman: And what about Craftsman's ability to quickly and effectively address your problem?
GetHuman-399317: For that I would say three out of five.
GetHuman: And finally- any advice for other Craftsman customers?
GetHuman-399317: Call them early in the day or late. Don't forget any personal or account information you might need for Craftsman to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399317 taken from his Craftsman customer service problem that occurred on November 13th, 2017.