Crate & Barrel: This was *rd contact in * weeks to try to resol...
A Crate & Barrel customer review by GetHuman user GetHuman-229811 from November 17th, 2017
Background on GetHuman-229811's case
GetHuman: GetHuman-229811 - can you tell our other Crate & Barrel customers when your case took place?
GetHuman-229811: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Crate & Barrel, and if so, how?
GetHuman: And which of these common Crate & Barrel customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-229811 a list of common Crate & Barrel problems)
GetHuman-229811: "Returns" was why I was trying to call.
GetHuman-229811's review of Crate & Barrel customer service
GetHuman: So how would you sum up your experience for GetHuman's Crate & Barrel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-229811: This was *rd contact in * weeks to try to resolve problem. Received same excuse that request has to be sent to another dept. Lousy customer service.
GetHuman: Let's quantify your experience contacting Crate & Barrel. On a scale of 1 to 5, how easy is it go get help on a Crate & Barrel problem?
GetHuman-229811: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-229811: I'd give them a one out of five on communication.
GetHuman: And what about Crate & Barrel's ability to quickly and effectively address your problem?
GetHuman-229811: For that I would say two out of five.
GetHuman: And finally- any advice for other Crate & Barrel customers?
GetHuman-229811: Call them early in the day or late. Don't forget any personal or account information you might need for Crate & Barrel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-229811 taken from his Crate & Barrel customer service problem that occurred on November 11th, 2017.
Crate & Barrel
1.50 of 5 stars | 2 reviews
GetHuman-229811's Crate & Barrel Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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