Crayola: I cant find a gray marker! It is very disappoin...
A Crayola customer review by GetHuman user ~cookies123 from November 4th, 2017
Background on ~cookies123's case
GetHuman: ~cookies123 - can you tell our other Crayola customers when your case took place?
~cookies123: Sure. It was morning, on November 2nd.
GetHuman: Did you reach out to Crayola, and if so, how?
GetHuman: And which of these common Crayola customer issues best describes the reason you wanted to talk to them?
(Shows ~cookies123 a list of common Crayola problems)
~cookies123: "Technical support" was why I was trying to call.
~cookies123's review of Crayola customer service
GetHuman: So how would you sum up your experience for GetHuman's Crayola customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cookies123: I cant find a gray marker! It is very disappointing and I will never use crayola again. I am now going to use sharpies from now on.
GetHuman: Let's quantify your experience contacting Crayola. On a scale of 1 to 5, how easy is it go get help on a Crayola problem?
~cookies123: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cookies123: I'd give them a four out of five on communication.
GetHuman: And what about Crayola's ability to quickly and effectively address your problem?
~cookies123: For that I would say three out of five.
GetHuman: And finally- any advice for other Crayola customers?
~cookies123: Call them early in the day or late. Don't forget any personal or account information you might need for Crayola to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cookies123 taken from his Crayola customer service problem that occurred on November 2nd, 2017.