Credit Karma: Web site is ridiculous. Used present email and...
A Credit Karma customer review by GetHuman user GetHuman-108656 from November 17th, 2017
Background on GetHuman-108656's case
GetHuman: GetHuman-108656 - can you tell our other Credit Karma customers when your case took place?
GetHuman-108656: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Credit Karma, and if so, how?
GetHuman: And which of these common Credit Karma customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-108656 a list of common Credit Karma problems)
GetHuman-108656: "Refund a Charge" was why I was trying to contact.
GetHuman-108656's review of Credit Karma customer service
GetHuman: So how would you sum up your experience for GetHuman's Credit Karma customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-108656: Web site is ridiculous. Used present email and noted the couldn't remember pass word. Responded that I already had account but with old email. Entered old email and requested password response was will sent new password to old email address which I no longer have. Person who set up this web page really isn't thinking
GetHuman: Let's quantify your experience contacting Credit Karma. On a scale of 1 to 5, how easy is it go get help on a Credit Karma problem?
GetHuman-108656: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-108656: I'd give them a one out of five on communication.
GetHuman: And what about Credit Karma's ability to quickly and effectively address your problem?
GetHuman-108656: For that I would say one out of five.
GetHuman: And finally- any advice for other Credit Karma customers?
GetHuman-108656: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Credit Karma to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-108656 taken from his Credit Karma customer service problem that occurred on November 13th, 2017.