Cricket Communications: I keep trying to talk with someone about my acc...
A Cricket Communications customer review by GetHuman user ~Stacie Bunn from November 10th, 2017
Background on ~Stacie Bunn's case
GetHuman: ~Stacie Bunn - can you tell our other Cricket Communications customers when your case took place?
~Stacie Bunn: Yes I can. It was evening, on November 8th.
GetHuman: Did you reach out to Cricket Communications, and if so, how?
GetHuman: And which of these common Cricket Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Stacie Bunn a list of common Cricket Communications problems)
~Stacie Bunn: "Setup service" was why I was trying to call.
~Stacie Bunn's review of Cricket Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Cricket Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stacie Bunn: I keep trying to talk with someone about my account, but I keep getting a recording. I don't know my AID *, can't get my phone to text it, so I am very frustrated with the lack of help online and by phone.
GetHuman: Let's quantify your experience contacting Cricket Communications. On a scale of 1 to 5, how easy is it go get help on a Cricket Communications problem?
~Stacie Bunn: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stacie Bunn: I'd give them a two out of five on communication.
GetHuman: And what about Cricket Communications's ability to quickly and effectively address your problem?
~Stacie Bunn: For that I would say one out of five.
GetHuman: And finally- any advice for other Cricket Communications customers?
~Stacie Bunn: Call them early in the day or late. Don't forget any personal or account information you might need for Cricket Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stacie Bunn taken from his Cricket Communications customer service problem that occurred on November 8th, 2017.