CuraScript: The customer service person was an idiot. She s...

A CuraScript customer review by GetHuman user ~Dying Patient from November 14th, 2017

Background on ~Dying Patient's case

GetHuman: ~Dying Patient - can you tell our other CuraScript customers when your case took place?
~Dying Patient: Yup. It was evening, on November 7th.
GetHuman: Did you reach out to CuraScript, and if so, how?
~Dying Patient: I used the 877-599-7748 number I found for on the GetHuman CuraScript customer phone number page I was on: CuraScript Customer Service Phone Number
GetHuman: And which of these common CuraScript customer issues best describes the reason you wanted to talk to them?
(Shows ~Dying Patient a list of common CuraScript problems)
~Dying Patient: "Complaint" was why I was trying to call.

~Dying Patient's review of CuraScript customer service

GetHuman: So how would you sum up your experience for GetHuman's CuraScript customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dying Patient: The customer service person was an idiot. She said I can't log into the website because they're upgrading the site... and that is going to take *** A YEAR! Are you kidding me. What kind of business is this?
GetHuman: Let's quantify your experience contacting CuraScript. On a scale of 1 to 5, how easy is it go get help on a CuraScript problem?
~Dying Patient: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dying Patient: I'd give them a three out of five on communication.
GetHuman: And what about CuraScript's ability to quickly and effectively address your problem?
~Dying Patient: For that I would say four out of five.
GetHuman: And finally- any advice for other CuraScript customers?
~Dying Patient: Call them early in the day or late. Don't forget any personal or account information you might need for CuraScript to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dying Patient taken from his CuraScript customer service problem that occurred on November 7th, 2017.

CuraScript

1.00 of 5 stars | 9 reviews

~Dying Patient's CuraScript Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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