DISH: Supervisor was very rude. We canceled our servi...
A DISH customer review by GetHuman user GetHuman-331495 from October 28th, 2017
Background on GetHuman-331495's case
GetHuman: GetHuman-331495 - can you tell our other DISH customers when your case took place?
GetHuman-331495: Yes I can. It was afternoon, on October 20th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-331495 a list of common DISH problems)
GetHuman-331495: "Cancel Service" was why I was trying to call.
GetHuman-331495's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-331495: Supervisor was very rude. We canceled our service a year ago in November of '**. We just found out the automatic monthly draft continued for * months. The only reason it stoped then is because our bank issued a new bank card with a different number. We have been with att-uverse for ** months, have received no notices from Dish Network, then get a bill from a collection agency for $**.**! Bottom line go with another company. They owe us money and we're not going to let it go!
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
GetHuman-331495: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-331495: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
GetHuman-331495: For that I would say one out of five.
GetHuman: And finally- any advice for other DISH customers?
GetHuman-331495: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-331495 taken from his DISH customer service problem that occurred on October 20th, 2017.