DISH: With the exception of a conversation with someo...
A DISH customer review by GetHuman user ~KC from November 22nd, 2017
Background on ~KC's case
GetHuman: ~KC - can you tell our other DISH customers when your case took place?
~KC: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to DISH, and if so, how?
GetHuman: And which of these common DISH customer issues best describes the reason you wanted to talk to them?
(Shows ~KC a list of common DISH problems)
~KC: "Cancel Service" was why I was trying to call.
~KC's review of DISH customer service
GetHuman: So how would you sum up your experience for GetHuman's DISH customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KC: With the exception of a conversation with someone in the United States, communication is really horrible. For the past week I have been routed to Asia - They are absolutely the worse in customer service. The US representative helped me out and straightened out the account. Did you know you can request to get your calls to Dish routed to US call centers? Just ask. He did that for me. Thinking about posting comments for the other * calls I have had to make to Dish.
GetHuman: Let's quantify your experience contacting DISH. On a scale of 1 to 5, how easy is it go get help on a DISH problem?
~KC: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KC: I'd give them a two out of five on communication.
GetHuman: And what about DISH's ability to quickly and effectively address your problem?
~KC: For that I would say one out of five.
GetHuman: And finally- any advice for other DISH customers?
~KC: Call them early in the day or late. Don't forget any personal or account information you might need for DISH to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KC taken from his DISH customer service problem that occurred on November 14th, 2017.