DefySupply: Receieved a couch full of mold. Left emails a...
A DefySupply customer review by GetHuman user ~Lcr35p0 from November 22nd, 2017
Background on ~Lcr35p0's case
GetHuman: ~Lcr35p0 - can you tell our other DefySupply customers when your case took place?
~Lcr35p0: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to DefySupply, and if so, how?
GetHuman: And which of these common DefySupply customer issues best describes the reason you wanted to talk to them?
(Shows ~Lcr35p0 a list of common DefySupply problems)
~Lcr35p0: "Returns" was why I was trying to call.
~Lcr35p0's review of DefySupply customer service
GetHuman: So how would you sum up your experience for GetHuman's DefySupply customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lcr35p0: Receieved a couch full of mold. Left emails and voicemails and a week later am still waiting for someone to return and help take care of this matter.
GetHuman: Let's quantify your experience contacting DefySupply. On a scale of 1 to 5, how easy is it go get help on a DefySupply problem?
~Lcr35p0: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lcr35p0: I'd give them a five out of five on communication.
GetHuman: And what about DefySupply's ability to quickly and effectively address your problem?
~Lcr35p0: For that I would say one out of five.
GetHuman: And finally- any advice for other DefySupply customers?
~Lcr35p0: Call them early in the day or late. Don't forget any personal or account information you might need for DefySupply to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lcr35p0 taken from his DefySupply customer service problem that occurred on November 16th, 2017.
DefySupply
1.50 of 5 stars | 4 reviews
~Lcr35p0's DefySupply Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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