Dell - Tech Support: This is my third call trying to get credit to p...
A Dell - Tech Support customer review by GetHuman user ~randyrandy from November 15th, 2017
Background on ~randyrandy's case
GetHuman: ~randyrandy - can you tell our other Dell - Tech Support customers when your case took place?
~randyrandy: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to Dell - Tech Support, and if so, how?
GetHuman: And which of these common Dell - Tech Support customer issues best describes the reason you wanted to talk to them?
(Shows ~randyrandy a list of common Dell - Tech Support problems)
~randyrandy: "Repair Claim" was why I was trying to call.
~randyrandy's review of Dell - Tech Support customer service
GetHuman: So how would you sum up your experience for GetHuman's Dell - Tech Support customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~randyrandy: This is my third call trying to get credit to purchase a computer. guess they dont want my business be cause they drop calls, dont call back when they lose you and they have our phone number, also theres the language barrier which doesn't help. ooops, JUST WENT TO DIAL TONE. SURPRISE, SURPRISE.
GetHuman: Let's quantify your experience contacting Dell - Tech Support. On a scale of 1 to 5, how easy is it go get help on a Dell - Tech Support problem?
~randyrandy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~randyrandy: I'd give them a four out of five on communication.
GetHuman: And what about Dell - Tech Support's ability to quickly and effectively address your problem?
~randyrandy: For that I would say three out of five.
GetHuman: And finally- any advice for other Dell - Tech Support customers?
~randyrandy: Call them early in the day or late. Don't forget any personal or account information you might need for Dell - Tech Support to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~randyrandy taken from his Dell - Tech Support customer service problem that occurred on November 11th, 2017.